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Care and support needs

Contact Adult Social Care Access and Response Team to request a discussion of your care and support needs

Phone: 020 7974 4000 (option 1)


If you have a long-term health condition, disability, or frailty, you may need care and support to live as well as possible. The care and support you need will vary depending on your personal circumstances, and what you say matters most to you in living a fruitful and fulfilling life.

If you are aged 18 or over and have care and support needs for the reasons described above, you are entitled to a Care Act assessment regardless of your financial circumstances

What is a Care Act assessment?

A Care Act assessment is a discussion with Adult Social Care to work out what care and support arrangements you might need, based on what is important to you in living a good life. The aim of the discussion is to find out your current arrangements for living and care, any particular support needs you have, and your concerns and thoughts about how you would like to be supported to do the things that matter to you.

In Camden Adult Social Care, we take a strengths-based approach. We know that you are the expert in your own life, and so we will place you at the heart of all decision-making, and work with you to explore different care and support options and develop solutions.

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Will I receive support?

During the conversation, we will consider together how best we address any identified concerns and/or needs that you may have.

If possible we can connect you to local and community services and help you use available networks of support. If you have an immediate and short term need that is urgent, we will help you resolve this.

Together we might identify that you have longer-term support needs. In this case, we may discuss a financial assessment, based on the national eligibility criteria, for the services that might help you to meet these needs. We will work with you to agree a support plan, which will be reviewed as required and on an annual basis.

Throughout we will focus on what matters to you in your life and do everything we can to make a positive difference and help you stay healthy and independent for longer. 

What type of support can I receive?

In Camden, we take a proportionate approach to supporting adults to meet their needs. Everyone’s needs vary significantly over time, and depending on their individual circumstances. However, in any circumstance our priority is always to keep people safe from harm.

We might be able to support you by making sure you can stay well and connected to the things you need to get on with your daily life, for example information, advice, signposting, support to access community services, or resources.

We can also help if you are in crisis or have urgent needs, by taking emergency action and/or setting up targeted support to help you to regain control and feel safe.

We can provide longer-term support for more complex circumstances (for example, if you need support for an ongoing health condition) or if you have multiple needs. This longer-term support can support you to maintain your independence and live well for longer.

The support plan that we develop with you after assessment will be reviewed and updated regularly to make sure that your support keeps pace with what you need to do the things that matter to you.

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