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How to prepare for a discussion about your support needs

Contact Access and Response Team to request a discussion of your care and support needs

Phone: 020 7974 4000 (option 1)


In Camden we want you to be at the heart of all decision-making.  As part of the discussion about your support needs, we want to get to know you and understand your lived experience and know what is important to you at this particular point in life. 

So that we can gather as much information as possible and get a clear picture of your needs, here are some things to consider:

  • do you require information to be in a different format or language, such as Easy Read, BSL or do you need a community interpreter?
  • do you need someone to be with you, such as a carer, family member, or friend?
  • do you need help to make decisions about your care and support?  We can provide an independent advocate to support you if needed. Visit the advocacy page for further information.
  • what are the things that matter to you in your daily life? They could be anything from the moment you wake up in the morning to when you go to bed at night.
  • what support do you already have to help with those things?
  • what is working well so far?
  • what are your interests or hobbies?

How and where does the discussion take place?

The discussion may be online or it can take place in your home.  You may bring a friend, relative or carer with you. If you need help to make decisions, an Advocate could also be present. Find out more about advocates.

If the discussion takes place in your home, social care practitioners are continuing to follow the current government guidance put in place specifically for social care providers. This includes wearing face masks, sanitising/washing hands on a regular basis to prevent and control infections.

If you are in hospital, before you are discharged we will have a discussion with you about any support you may need at home whilst you are recovering.

More about the discussionIf you are aged 18 or over and you appear to require care and support needs, you are entitled to receive a Care Act assessment from your Local Authority regardless of your financial circumstances. Our legal duties in relation to the assessment is set out in the Care Act 2014.  You can read more about the Care Act assessment

In Camden, the discussion we have together is the Care Act assessment and it will help us to understand:

  • your current arrangements for living and care
  • any support needs you have
  • your concerns and thoughts about how you would like to be supported to do the things that matter to you.

Whatever it is, we will start by having a discussion with you to find out who you are and what is important to you. We'll work with you to come up with a plan for how we can help you to do what it is that you want to achieve. Building on your strengths, interests and values, we'll always focus on what you can do, not what you can't do.

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