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About Adult Social Care

Contact Adult Social Care Access and Response Team to request a discussion of your care and support needs

Phone: 020 7974 4000 (option 1) 


If you want support for people with learning disabilities please visit this page:

Learning disability | Camden

If you want to look at mental health support please visit this page:

Where to get support | Camden


In Adult Social Care, our aim is for residents to be safe and live a healthy and independent life in their home.

We know that some people need some support to achieve this. 

You may need support if:

  • your health has deteriorated and you need advice and support
  • you provide unpaid care for a friend or relative
  • your mobility is compromised due to illness, older age or other reasons
  • you have a hearing or visual impairment that affects day to day living
  • you have a learning disability or physical disability

The care and support you need depends on your personal circumstances and what matters most to you in living an independent and fulfilling life.

You might want some support with things like:

  • connecting to what’s going on in your local community
  • developing or maintaining relationships with friends and family
  • carrying out everyday tasks such as personal care, meal preparation

If any of the above sounds like you, contact Adult Social Care on 020 7974 4000 (option 1) or email and request to have a discussion about your support needs.

Our 'what matters' approach to supporting you

In Camden, we want to support people to live healthy, active and independent lives for as long as possible, and to be able to do the things that matter to them. We want to give people more choice, and more control, over their care and support. We will involve people in the decisions that affect them – encouraging them to make the decisions themselves when possible.

To support our residents, we no longer use a traditional approach that focuses on what’s wrong with a person (‘what’s the matter?’), which provides formal services without considering alternatives.

Instead we will:

  • focus on what is most important to a person (a ‘what matters’ approach)
  • recognise and build on their strengths as individuals and within their networks
  • help a person to stay connected to their community
  • work with them to identify problems and intervene early. This will help to tackle the root causes of any problems, not just the symptoms.

By focusing on what people can do, rather than what they can’t do, we recognise that people are experts in their own lives, and that their strengths and connections are a vital part of keeping them healthy and independent.

We will continue to work with our residents to help them to stay well, connected, and safe, providing help at a time of crisis, and ongoing support where it is needed.

Through working with our health and community partners, we will focus on preventative, proactive and joined-up care and support.

Working in this way means you have more choice and control over support, and will be involved in the decisions that affect you. The 'what matters' approach ties in to our overall strategy for Adult Social Care in Camden: Supporting People, Connecting Communities.

Watch the video to find out more about how we work together with adults in Camden through our 'What Matters' approach.


Read our refreshed strategy for living and ageing well in Camden.

Easy read logo Download an easy read version of Camden's plan for living and ageing well

What support might I receive?

In Camden, we take a proportionate approach to supporting adults. Everyone’s needs differ significantly over time depending on individual circumstances. We will do everything we can to make a positive difference and help you stay healthy and independent for longer. 

If you have a Lasting Power of Attorney, we will work with you and your LPA to agree a support plan that focuses on what matters to you in your life.  A support plan is reviewed annually or more frequently.

You may have an immediate or short-term need that is urgent. We will help you to resolve this. We can help if you are in a crisis and we will take emergency action and set up targeted support to help you to regain control and feel safe.

If you are in hospital, we will have a conversation about your support needs before you are discharged.  There may be some skills you need help to regain and rebuild confidence in managing at home independently in the long term. To support you, we can provide short term care while you are recovering at home. This support is free of charge and provided by a team of social care professionals.

You may have an ongoing health condition or complex multiple needs.  We can provide longer-term support to help you to maintain your independence and live well for longer.

You may need support to stay well and connected to things that will enable you to get on with your daily life.  We can provide information, advice, put you in contact with services. We can also help you to access available networks of support in the local community, or other resources.

Local authorities can provide some time limited care services for free, such as following a hospital discharge. There are other care services, such as longer-term support needs that are not free for everyone.  A financial assessment may be required to work out whether you need to pay for some of the cost. In any situation, our priority is always to keep people safe from harm and whether you receive support or not is not necessarily determined by finances. 

We will do everything we can to make a positive difference and help you stay healthy and independent for longer.

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