Sensory impairment

In Camden Adult Social Care, there is a specialist team that supports residents with sensory needs. 

The Adult Sensory Needs Service supports people who: 

• are certified or registered blind (severely sight impaired) or partially sighted (sight impaired)
• have a non-correctable sight loss in both eyes
• are Deaf or hard of hearing
• have both a significant hearing and sight loss.

The service starts by looking at how your sensory loss affects your day-to-day life.  This step is called an assessment. If the assessment shows that you have a need that makes you eligible for support, we may be able to provide you with services.

Crisis support for Deaf and Hard of Hearing people

Crisis Text Service

Shout is a charity which connects people to free, confidential support via text message.

If you are experiencing a crisis and require immediate support, text DEAF to 85258. A trained crisis volunteer will respond to your message. 

Camden Deaf Advice Service

Camden Council offers a Deaf Advice Service through deafPLUS and the Royal Association for Deaf people (RAD)

You can use this service if you are:
• A Camden resident
• Aged 18+
• D/deaf, deafened, deafblind, hard of hearing or family/carer acting on someone’s behalf

The Deaf Advice Service is based at

Greenwood Centre

37 Greenwood Place

Kentish Town

NW5 1LB.

deafPLUS offers the Service three days a week on Tuesdays, Thursdays, and Fridays.

Further information about the current service offer is available on the Camden Disability Action webiste.

Contact deafPLUS if you have any questions or need assistance:
• Text or WhatsApp:  07916 031191
• Email: [email protected] or [email protected]
• Phone/Video Relay Service: 020 8106 0550

Royal Association for Deaf people (RAD) offers additional complementary advice appointment sessions on Mondays and Wednesdays. This arrangement with RAD will also provide a pathway to access specialist advocacy support from RAD, subject to eligibility.

Further information about the support RAD can provide to Camden residents is available on YouTube.

Contact RAD if you have any questions or need assistance:
• Text or WhatsApp: 07595 65 2411
• Email: [email protected]
• Live Website Chat: https://royaldeaf.org.uk

Transport optionsTaxicard scheme

To support Taxicard members during the pandemic, Taxicard drivers are able to pick up and deliver essential supplies for you.  Also, friends and family are permitted to travel on your behalf using your Taxicard for the same purpose.

Blue Badge

If you are registered blind, you qualify automatically for a Blue Badge. Having a Blue Badge enables you to park your car closer to shops and other places you wish to visit.

Accessing health services using BSL

People who would like to talk to a NHS advisor using British Sign Language (BSL) can do so by using SignVideo.

SignVideo is a free online service which connects you by video call to a BSL interpreter, who can help you discuss your symptoms with a NHS advisor, or ask them questions about appropriate services.

Further information about how to set up SignVideo and how to have a successful call can be found here.

The charity SignHealth connects people to support in BSL who would like to draw on social care support, or would like to access psychological therapy. SignHealth also have BSL videos on topics such as how to support someone experiencing domestic abuse, and advice on keeping safe and well.

Community equipment for Camden residents with sensory impairments

Adult Social Care in Camden provides equipment to sensory impaired, disabled adults and children to enable them to maintain their independence in the community.