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Sheltered housing

COVID-19 and sheltered housing

Due to COVID-19 the sheltered housing team are currently only able to complete telephone assessments and are prioritising urgent cases.

Examples of urgent cases include:

  • where a person may need to be moved because their health issues places them at high risk of Covid-19 in a shared environment
  • where a person is at risk to Covid-19 in their current environment
  • where there are safeguarding concerns such as domestic violence
  • other risk factors such as high risk of fire or flood

What is sheltered housing?Sheltered housing supports older people to live independently in the community and to maintain a tenancy of their own.  There are a number of sheltered housing schemes in Camden and information about each of the schemes is available in a downloadable booklet.

  • All sheltered housing schemes have a scheme manager to ensure the smooth running of the building and support the residents where possible.
  • There is a 24 hour alarm service, run by Careline Telecare that enables residents to summon help in an emergency.
  • You can rent a sheltered housing flat either from the Council or from a local registered social landlord, also known as a housing association.

Who can apply for sheltered housing?

The sheltered housing service is available to people who:

  • are eligible to join the housing register
  • are living in unsuitable housing conditions or in accommodation that is difficult to get around in and which cannot be adapted;
  • are living in accommodation that is too large for your needs;
  • are homeless;
  • have care and support needs that cannot be met in your current home;
  • are aged 65 or over. If younger than 65, exceptions can be made if the applicant has a serious disability or medical condition.

Note: Applicants must meet all the criteria in order to be eligible for sheltered housing.

If you meet the criteria and would like to be considered for one of Camden's sheltered housing schemes, please call the Sheltered Housing Team

Telephone: Paula Rodrigues  020 7974 1991 / Eva Menon 020 794 4764

Email: /

Examples of support you can expect from a scheme manager

A scheme manager's job is wide-ranging and aims to ensure you stay independent and have a good quality of life. Below are examples of duties completed by a scheme manager:

  • Assess your needs and agree a support plan with you. Review the support plan regularly. (You, your family or your carer can ask for a review at any time)
  • Help in emergencies, for example if you have a fall or are ill
  • Help with registering with a GP, dentist and other services
  • Help with reporting repairs needed in your home
  • If you need support that a scheme manager cannot provide he or she will help you to find services that provide it.


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