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Scams and doorstep safety

If you or someone is in immediate danger, call 999

For non-emergencies, call 101

If you are deaf or hard of hearing, use our textphone service on 18001 101

Beware of bogus phone calls impersonating your bank, police, tax office, or other trusted organisations. Be wary of calls that try to talk you into parting with your money.  Download the Metropolitan Police Booklet of Scams for what to look out for on a scam phone call.

Also, beware of bogus callers who trick their way into people's homes with the intention of stealing money or property. During the Coronavirus lockdown, be aware of scams and protect yourself and others.

Below is a poster produced by Alzheimer's Society about coronavirus and scams.

Ways to keep yourself safe

  • Use your door-chain or door-bar when answering the door and install a door viewer and an outside light.
  • Ask to see the caller's identity card and check it thoroughly. If you feel unsure ask the caller to wait on the doorstep while you phone the company to check. Lock the door whilst you go and phone and don't open the door until you are totally convinced. Anyone who is genuine will not mind you doing this.
  • Ask them to return at an agreed day and time when you have someone with you. Don't let callers put pressure on you to let them in.
  • If in doubt - keep them out.
  • If you are suspicious - call the police

Useful resources

Think Jessica - provides free information and advice about postal scams and criminal phone calls

Telephone Preference Service -  provides a free opt out service enabling you to record your preference on the official register and not receive unsolicited sales or marketing calls.


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