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What is advocacy?Advocacy means having someone that expresses the views, wishes, secures the rights and a represents a person’s interests. It safeguards a vulnerable person or someone who has a disability by having speaking and acting on their behalf.

Advocacy enables a person to make informed choices and decisions about their own health and social care. Advocates act only according to the wishes of the person they are speaking for and are completely independent of social care services. Some types of advocacy are statutory, which means they must be provided in certain circumstances and some are non-statutory.

Below are the different types of advocacy and the organisations that provide them.

Advocacy services provided by ReThink

In Camden the following advocacy services are provided by ReThink. Information about each of these services is provided below.

  • Independent Care Act Advocacy
  • Independent Mental Capacity Advocate (IMCA) Service - including the Royal Free Hospital and UCLH
  • Paid Relevant Persons Representative (PRPR)
  • Independent Mental Health Advocate (IMHA) service - Highgate MH centre and the St Pancras Hospital
  • Non-statutory advocacy

Contact ReThink (Camden Advocacy Service) if you require an advocate

Telephone: 020 7267 6187


During COVID-19 ReThink offices are closed but they are still taking referrals and continuing to provide all the above advocacy disciplines between 9am and 5pm.

Care Act Independent Advocacy Service

When decisions about your care and support including Care Act care assessments, developing support plans and any safeguarding concerns are being made, the council must involve you in the decision-making process. Visit the Adult Social Care section to find out more about Care Act assessments and developing support plans.

If you have significant difficulty in being involved in these processes and may not have an appropriate individual to support you, the council must provide an independent advocate to assist you throughout the process. 

Independent Mental Capacity Advocate (IMCA) Service

For a person who lacks mental capacity when certain decisions are being made by the council or NHS Provider, they must consult an IMCA.  An IMCA provides an independent safeguard to support vulnerable people who lack capacity to make certain important decisions and who have no-one appropriate who can act for them. Decisions include accommodation moves and serious treatment.

An IMCA can be instructed where there is an assessment under the Deprivation of Liberty Safeguards.

Paid Relevant Persons Representative (PRPR)

A PRPR ensures that the rights of the person who is being deprived of their liberty are protected and that their best interests are being fully represented.  If a person is subject to a Deprivation of Liberty Safeguards (DoLS) Authorisation, the local authority will seek to instruct a PRPR where there is no-one in the person’s social network who can perform this role.  This could be someone who is a qualified advocate or another professional with relevant experience.

Independent Mental Health Advocate (IMHA) service

The local authority must provide access to an IMHA if a person is sectioned under the Mental Health Act, subject to guardianship under the act, is in receipt of a community treatment order or has been conditionally discharged.

Advocacy ensures people can have their point of view acknowledged and can fully understand any information they are provided with, which ensures that their rights are safeguarded and people can make informed choices.

Non-statutory advocacy

 The local authority provides non-statutory advocacy services for older adults and people with dementia, adults with mental health problems and adults with a learning disability. This enables people who need support to express their view to have their voice heard and to make informed choices.

Non-statutory advocacy services can include the following:

  • expertise and advice on making a complaint which does not relate to NHS complaints advocacy
  • support at reviews
  • support at case conferences and meetings
  • when people are facing a major decision or going through a crisis
  • when people are discharged from hospital
  • for people with mental health problems in the community to avoid people reaching a crisis point
  • opportunities for citizen’s advocacy or peer advocacy, where the advocate is a skilled volunteer or expert by experience.
  • for people who are disputing issues around access to care.

Advocacy services provided by POhWER

In Camden, the following advocacy services are provided by POhWER.  Information about them is below.

  • Learning Disability Advocacy service
  • NHS Complaints Advocacy

Contact POhWER if you require an advocate

Telephone: 020 3553 5960



During COVID-19 POhWER’s offices are closed but they are still taking referrals

Learning Disability Advocacy service

People with learning disabilities may have difficulty being involved in certain processes, and therefore require the assistance of specialist advocates who can help.  Assistance can range from providing appropriate communication tools such as Makaton to ensuring people have sufficient time to absorb the relevant information, come to an informed decision and voice their opinion.

Camden Council provides a non-statutory advocacy service for people with learning disabilities to cover a range of issues. 

Easy read leaflet Download a leaflet about the Learning Disability Advocacy Service in Camden.

Visit the learning disability page for information about support and resources available for people with a learning disability and their carers.

NHS Complaints Advocacy

The NHS Complaints Advocacy Service is a free, independent and confidential service that can help people make complaints about the NHS.  Any person has a right to complain about the NHS as long as that complaint is reasonable.  Camden Council has a duty to provide advocacy support to people if they require it.

Visit the Having your say section to find out about other ways of getting your views heard, including how to make a complaint about Adult Social Care services.

Advocacy service provided by Camden Carers Service

Camden Carers Service offers information, advice and advocacy to carers in Camden.  During COVID-19 Camden Carers Service will offer a telephone and email based service and they will develop other services in response to the ongoing situation and to carers’ needs.  They will be calling carers to provide support and wellbeing checks and encourage carers to get in contact should they have any questions or concerns.

Visit the Carers section for information about support available for carers in Camden.

Contact Camden Carers Service if you require support

Telephone: 020 7428 8950 



Advocacy support for deaf people

The Royal Association for Deaf People (RAD) support deaf people with information, advice and guidance.  RAD advocates are either Deaf themselves or fluent in British Sign Language (BSL) or they hold a professional advocacy qualification or are working towards it.

During COVID-19, RAD’s desk based advice support on Tuesdays, Wednesdays and Thursdays, between 10am-4pm will be provided by accessible remote service including webcam, FaceTime, text message and where safe, welfare visits for elderly and vulnerable clients in line with current social distancing guidance.

Visit the sensory impairment page for information about support and resources available for deaf or deafened people.

Contact RAD if you require advocacy support for a deaf person

Telephone: 0300 561 0150

Textphone: 0300 688 2527

SMS: 07969 415 170

Email: or


Social media: Royal Deaf on Facebook, Instagram, Twitter

Further information

You can contact any of the above organisations directly but if you are still unsure about getting the right type of advocacy support, you can call the Adult social care Access and Response team for further advice.

Telephone: 020 7974 4000 (option 1)


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