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Tell us what you think about Camden Adult Social Care

ComplimentsIn Camden Adult Social care, we  want to provide good quality services for everyone.  In order to do this we  need to know what we are doing well as this will help us be sure that we are delivering services of the highest standard. 

If you have a comment or wish to pay a compliment, please email camdencarechoices@camden.gov.uk

Complaints

Sometimes, things can go wrong and you may have received a service that you were not happy with. We want to hear about this so that we can put things right and learn from our mistakes.

How to make a complaint

In the first instance, you may want to discuss your concern or complaint with a Manager in the Access and Response team who can be contacted on 020 7974 4000 (select option 1)

If you do not feel that your concern has been satisfactorily resolved, you can take your complaint to the Complaints Unit.  Details are below.

If you need an interpreter or sign language interpreter, the Complaints Unit can arrange this for you. We usually need seven days' notice to arrange this.

Contact the Camden Council Complaints Unit

Telephone: 020 7974 5644

Textphone: 020 7974 6096

Email: complaints@camden.gov.uk

You can also submit an online complaints form

Website:  https://www.camden.gov.uk/complaints

How we handle complaints

In Camden, we acknowledge your complaint within three working days.  We also agree a complaints resolution plan and aim to respond to you fully within 20 working days of the complaints plan being agreed.

In addition to agreeing a complaints resolution plan with you, we will consider a range of ways to resolve your complaint including:

  • mediation
  • second opinion
  • investigation or case review.

For further information about how Camden Council handles your complaints visit https://www.camden.gov.uk/complaints

Local Government & Social Care Ombudsman The Local Government & Social Care Ombudsman is a body that looks at individual complaints about councils, all adult social care providers and some organisations that provide local public services.

If you are still dissatisfied with the outcome of your complaint through the internal process in Camden you can contact the Ombudsman through their helpline on 0300 061 0614 or visit https://www.lgo.org.uk/

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