Tell us what you think about Camden Adult Social Care
ComplimentsIn Camden Adult Social care, we want to provide good quality services for everyone. In order to do this we need to know what we are doing well as this will help us be sure that we are delivering services of the highest standard.
If you have a comment or wish to pay a compliment, please email [email protected]
Complaints
Sometimes, things can go wrong and you may have received a service that you were not happy with. We want to hear about this so that we can put things right and learn from our mistakes.
How to make a complaint
In the first instance, you may want to discuss your concern or complaint with a Manager in the Front Door Duty Team who can be contacted on 020 7974 4444 (say 'adult social care' when prompted).
If you do not feel that your concern has been satisfactorily resolved, you can take your complaint to the Complaints Unit. Details are below.
If you need an interpreter or sign language interpreter, the Complaints Unit can arrange this for you. We usually need seven days' notice to arrange this.
Contact the Camden Council Complaints Unit
Phone: 020 7974 4444, and when prompted, say 'complaints unit'
Textphone: 020 7974 6096
Email: [email protected]
You can also submit an online complaints form
Website: https://www.camden.gov.uk/complaints
How we handle complaints
In Camden, we acknowledge your complaint within three working days. We also agree a complaints resolution plan and aim to respond to you fully within 20 working days of the complaints plan being agreed.
In addition to agreeing a complaints resolution plan with you, we will consider a range of ways to resolve your complaint including:
- mediation
- second opinion
- investigation or case review.
For further information about how Camden Council handles your complaints visit https://www.camden.gov.uk/complaints
Local Government & Social Care Ombudsman The Local Government & Social Care Ombudsman is a body that looks at individual complaints about councils, all adult social care providers and some organisations that provide local public services.
If you are still dissatisfied with the outcome of your complaint through the internal process in Camden you can contact the Ombudsman through their helpline on 0300 061 0614 or visit https://www.lgo.org.uk/