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How your data is used

The following privacy notice applies to the London Borough of Camden’s Winter Wellness project

What is a privacy notice?It explains how we collect, store and use personal data about individuals who we contact.

About the Winter Wellness projectWinter Wellness is a seasonal project funded by Camden & Islington Public Health.  The project normally runs during the winter months, from October to March, annually.

The project aims to promote good health and reduce social isolation amongst Council tenants aged 65 and over in Camden and Islington, and support them to stay safe, warm, active and connected.

Through this project, a Camden-commissioned provider called Elizabeth House will phone a number of Council tenants to support them stay safe, active, connected.

What information we collect, hold and use

We process data relating to individuals who are already known to Camden Council.

This includes Council housing tenants aged 65+.

The information we process about you includes your:

  • Full name
  • Phone number
  • Full address (including postcode)
  • Date of birth (this information is only processed by Camden Council for the purposes of identification and is not shared with the provider or other services)
  • Housing status

Where we make a referral on your behalf, we may collect additional information that falls into ‘special categories’ of more sensitive data.

This may include information about your:

  • Ethnicity
  • Physical or mental health condition

Why we are processing your data

We use your personal information to ensure that we meet all of our legal and statutory duties including, but not limited to, those which apply under the following legislation and/or contractual agreements:

  • The Care Act 2014
  • The Local Government Act 2000
  • Data Protection Act 2018/UK General Data Protection Regulation

We may also use your data to:

  • Produce anonymised reports of the Winter Wellness project to help us improve service delivery and planning
  • Communicate with you
  • Identify inequalities in the way people access services

We only collect and use personal data to deliver the Winter Wellness project when the law allows us to. Most commonly, we process it where:

  • We need to comply with a legal obligation
  • Exercise a task in the public interest
  • For health and social care purposes
  • We need to protect an individual’s vital interests (or someone else’s interests)
  • We have obtained consent to use it in a certain way
  • For legal claims or judicial acts

Where we have obtained consent to process personal data, this consent can be withdrawn at any time. We will make this clear when we ask for consent and explain how consent can be withdrawn.

Agencies we might share the information with include:

  • Elizabeth House, which is our provider working with the Council to contact residents
  • Approved services who help the Council provide support to Camden residents

Will we transfer your data outside of the UK?

No, your personal data will not be transferred outside of the UK.


We will retain your data for the duration of this project in case we need to offer you support in the future. This means your data will be kept for approximately six years or until the end of the project, after which it will be securely deleted.

Your data subject rights

You have the right to request a copy of the information we hold about you, the right to ask us to rectify, erase or restrict processing of your data, the right to ask for data portability, the right to object to automated decision making, and if we are relying on consent the right to withdraw consent at any time. 

There are some exemptions to these rights.  For more information about exemptions, please see:

To exercise these rights please use our Data subject rights web form in the link below:

Camden Council Data Subject Rights E-form

The right to lodge a complaint with a supervisory authority

You can complain to the Information Commissioner’s Office if you are unhappy with how the council has handled your personal data. 

It would be helpful if you contacted us first at [email protected] to see if we can resolve the problem, or by letter for the attention of the:

Data Protection Officer

Town Hall,

Judd Street,



You can contact the ICO at [email protected] or call the helpline on 0303 123 1113 between 9am and 5pm on Monday to Friday

Is providing personal data part of a statutory or contractual requirement or obligation?

We have statutory duties as explained above, but you are not obliged to provide personal data if you are contacted by the service.   

Are we using automated decision making and profiling?

We are not using Automated Decision Making or Profiling to process your personal data.

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