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Practical support

Social prescribing and care navigation serviceIf you are socially isolated with no family/friends who can support you, or finding it difficult to understand what to do, or have a long-term health condition and need support, contact the Social Prescribing and Care Navigation Service

Depending on what your health and wellbeing needs are, the Social Prescribing and Care Navigation Service can provide one-to-one assistance over a period of time and support you to access the help you need. 

Also, the service can support residents who are self-isolating as a result of Covid-19 Contact Tracing process, and need help to access food supplies, medication prescriptions, and other support while you are self-isolating.

The team that provide the support includes volunteers who are trained and vetted, and who understand self-isolation, social distancing and staying safe.  

Care Navigation and Social Prescribing Service

Email: for general queries

Freephone: 0800 193 6067 (always leave a message to receive a return call)

Secure email:

An online referral form is available to download

Other services that provide volunteer support

Volunteers may come from a range of organisations such as community organisations, neighbourhood groups and mutual aid groups. Below are some examples of volunteer support that you can access:

NHS Responders (volunteers)

A large number of people have volunteered as NHS volunteers (called NHS responders). If you are in need of support with shopping, prescriptions or food you can call 0808 196 3646 between 8am to 8pm in order to gain support from this service. Organisations such as the council and community organisations can refer people into this service.


GoodGym combine the interests of people exercising with the interests of the community. For example whilst a person is out on a jog they might pick up a prescription or some shopping for someone who needs help. People can sign up as coaches. Under normal circumstances coaches encourage joggers with their fitness and joggers call in for a cuppa on their way past. At the moment, because people are keeping their distance from each other, these coaches can keep in touch over the telephone.

GoodGym currently take direct referrals from the Social Prescribing and Care Navigation Service if volunteer services are needed. See above for information about this service.

Important tips to remember about doorstep safetyIt is always best to stay safe and trust your instincts if you receive an offer from someone who turns up on your doorstep:

  • don't feel pressured to accept help from a stranger
  • don’t hand over money to someone you don’t know who is offering to help you
  • offers of help (not goods) should be free of charge
  • if someone offers to do your shopping, ask for a receipt so you can pay them to cover the cost of the items
  • don’t give anyone your bank card, even if you are running low on cash.

Find out more about doorstep safety in the Scams and doorstep safety section.

To search for community organisations in your area who are responding to needs related to the coronavirus, visit the Camden Council Directory or request support from Camden Social Prescribing and Care Navigation Service (see their contact details above).

Alternatively, visit the Voluntary Action Camden COVID-19 Directory of services that are active.

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