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Practical support

You may need practical support at the moment with shopping, ordering supplies, collecting prescriptions and medicines, pet care and laundry services.

There are also a lot of people who want to offer support with these tasks.

To find a volunteer who understands self-isolation, social distancing and staying safe you can contact the Camden Care Navigation and Social Prescribing Service. This is not an emergency service. The team have good connections with community organisations that recruit volunteers. They also understand the importance of finding volunteers who are trustworthy and reliable.

Care Navigation and Social Prescribing Service currently aims to connect residents with emerging support in their local areas where there is appropriate provision.

Email: for general queries

Freephone: 0800 193 6067 (always leave a message to receive a return call)

Secure email:

An online referral form is available to download

More about volunteers

Volunteers may come from a range of organisations such as community organisations, neighbourhood groups and mutual aid groups. There are some examples below.

NHS Responders (volunteers)

A large number of people have volunteered as NHS volunteers (called NHS responders). If you are in need of support with shopping, prescriptions or food you can call 0808 196 3646 between 8am to 8pm in order to gain support from this service. Organisations such as the council and community organisations can refer people into this service.


GoodGym combine the interests of people exercising with the interests of the community. For example whilst a person is out on a jog they might pick up a prescription or some shopping for someone who needs help. People can sign up as coaches. Under normal circumstances coaches encourage joggers with their fitness and joggers call in for a cuppa on their way past. At the moment, because people are keeping their distance from each other, these coaches can keep in touch over the telephone. There is more about GoodGym in the befriending section.

GoodGym currently take direct referrals from the Care Navigation and Social Prescribing Service if volunteer services are needed. See above for information about this service.

When somebody offers you support

  • do not accept an offer from someone who turns up on your doorstep
  • don't feel pressured to accept help from a stranger
  • don’t hand over money to someone you don’t know who is offering to help you
  • offers of help (not goods) should be free of charge
  • if someone offers to do your shopping, ask for a receipt so you can pay them to cover the cost of the items
  • don’t give anyone your bank card, even if you are running low on cash.

Find out more about doorstep safety in the Scams and doorstep safety section.

To search for community organisations in your area who are responding to needs related to the coronavirus, visit the Camden Council Directory or request support from Camden Care Navigation and Social Prescribing Service (see their contact details above).

Alternatively, visit the Voluntary Action Camden COVID-19 Directory of services that are active.

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