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Gas, electricity and water

Are you struggling to pay for gas and electricity?

If you are struggling financially and have no money to top up your prepayment meter, contact the Green Doctors to find out about emergency energy vouchers and a free consultation to help you save money on energy bills and stay out of debt. 

The emergency energy vouchers are worth £30 each, and to be eligible you will be close to or already using the emergency credit facility on your prepayment meter or you have self-disconnected. 

Contact the Green Doctors to apply for emergency energy vouchers, and a free consultation to help save money on fuel bills

Telephone: 0300 365 3005

Apply online for emergency energy vouchers: Application form


Support available from energy providers for vulnerable people Measures have been put in place with energy providers to support vulnerable people through COVID-19. Proposals will make sure vulnerable customers who may fall into debt remain supplied with energy while in self-isolation.  These options are:

If you have a gas and electricity prepayment meter, you can:

  • request a discretionary fund to be added to your credit or it can be sent a pre-loaded top up card so that your supply is not interrupted.  Please  phone the relevant energy supplier.  The telephone numbers are below.
  • nominate a trusted third party to be able to collect discretionary credit sent to a shop on your behalf
  • request your smart prepayment meter be switched into credit mode. Customers need to be aware that any credit has to be paid back

It is vital that customers contact their energy supplier to ensure the supplier is aware of the situation.

Gas and electricity credit meter

If you have a gas and electricity credit meter and pay monthly or quarterly for your energy you will be supported by your supplier through the following options:

  • no disconnection of credit meters
  • debt repayments and bill payments can be reassessed, reduced or paused if necessary

Gas and electricity suppliersBelow is a list of some gas and electricity suppliers and their contact details

British gas - telephone  0333 202 9802

EDF - website

e.on - website

N Power -telephone 0800 073 3000

Scottish Power - telephone 0800 027 0072

SSE - telephone 0345 026 2658

Thames Water

Thames water provide a useful help and advice page in response to COVID-19, in regard to bill payments to registering vulnerable customers on the priority register and how best to contact them during this difficult time. The page will be updated regularly. Vulnerable residents can register onto the priority service.  

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