Your voice

Healthwatch Camden

Healthwatch Camden is the independent consumer champion created to gather and represent the views of the public.  They provide information and advice to help people access and make choices about services.  You can visit the Healthwatch Camden website or call them on 020 7383 2402.

Want to thank adult social care services?

Do you want to thank adult social care for their help, or maybe you are not happy with the services.  We want to know so we can try to put things rightIt is useful for us to hear from you when we get things right. Your compliment will help us to be sure we are delivering services of the highest standard. You can make a compliment using the Contact Us form.

Want to complain about adult social care services?

We want to provide good quality services for everyone, but sometime things can go wrong. If they do, we need to know so we can put them right and learn from them. 

Who to contact

 

How we handle your complaint

We will acknowledge your complaint within three working days, agree a complaints resolution plan and aim to fully respond to you within 20 working days of the complaints plan being agreed.

We will consider a range of ways to resolve your complaint, including a face to face meeting, mediation, second opinion, investigation or case review, and agree a complaints plan with you.

If you are still not satisfied

If your complaint cannot be resolved by the council, you have a right to contact the Local Government Ombudsman.

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