Assistive technology

Careline Telecare

We want everyone to live healthy, active and independent lives for as long as possible. Also, we want to work with people to enable them to have control of their lives. Assistive technology is one of the ways that can help to achieve this.  You can use our guide to help you decide what may help you.

What is assistive technology?

In Camden, assistive technology is provided by Careline who are an experienced and professional team. Assistive technology describes a wide range of equipment or devices that can help people to live independently by supporting or assisting them in daily living tasks. The equipment or device is simple to use and many of them are operated at the press of a button. The equipment is also connected to Carelline's response centre which means the person is never far from help when it’s needed. Where appropriate, we offer more equipment whether you live in sheltered housing or in your own home. The equipment consists of sensors that we install in your home, to meet your particular needs. We can programme all the sensors to alert Careline's response centre.

If the equipment triggers an emergency response, Careline will phone you straight away and check if you need help. The team are able to come to your home and help you, or contact a family member nearby to help you. Careline can provide advice and support on the equipment and they are also available by phone 24 hours, 7 days a week to provide reassurance if needed.

Who does it help?

Assistive technology is for anyone who wants to live independently at home. It is particularly useful for people who are:

  • immobile or unsteady on their feet
  • returning home from hospital
  • living alone with memory problems
  • victims of domestic violence
  • living with long-term conditions such as dementia, epilepsy, heart disease, learning or physical disability and sensory problems. 

It can also be used by carers to help keep the people they care for safe. 

You must be assessed by Adult Social Care to receive this support. We can tell you more about getting an assessment if you haven't had one already. 

Call 020 7974 4000 (option 1) or email to request an assessment.

Kathy with her Careline pendant     

"Careline gives me the confidence to stay in my own home. It helps me feel safe day and night, and not to feel so isolated." Kathy, 92

Examples of assistive technology

Below are some examples of assistive technology and how they can support people to live independently in their own homes and when they are out and about.

A lifeline home unit (as shown below) is the standard piece of equipment that Careline Telecare installs. It can be used to raise an alarm call anywhere in your home simply by pressing the large red button on the unit, or a radio trigger. The unit can also be triggered automatically by a telecare sensor provided by us. The telecare sensors are wirelessly linked to the lifeline home unit.

lifeline home unit

A bogus caller button (as shown below) can support vulnerable people to be safe in their own home by sending an alert once the panic button is triggered. Careline staff picks up the alert and they can respond as necessary.

bogus caller button

A falls detector (as shown below) can support a person who is at risk of falling by detecting a potential fall and sending an alert to Careline staff who can contact the person and check they are okay.

Falls detector

An epilepsy sensor (shown below) can detect the first signs of a seizure. An alert is triggered and Careline staff can respond to it or the alert can be sent to the person’s carer.

epilepsy sensor

A GPS tracker supports people who might be at risk of getting lost, by allowing a carer or family member to trace the person’s location. Can also be set up to send an alert if a person moves out of a marked area.

A flood detector (shown below) alerts Careline’s response centre if there is a possible flood in your home. It can sit next to your bath, shower or sink.

flood detector

A smoke detector (shown below) gives you extra protection by automatically alerting Careline’s response centre if it detects smoke in your home.

smoke detector

A movement detector (below) can tell you if someone breaks into your home. It can also alert Careline’s response centre if you don’t move about for a long time.

movement detector

A carbon monoxide detector (below) alerts Careline’s response centre if there are dangerous levels of carbon monoxide in your home.

carbon monoxide detector

A temperature extremes sensor (below) alerts the response centre if your home is dangerously hot or cold, or if the temperature rises suddenly, for example if the cooker has been left on.

temperature extremes sensor

A chair or bed occupancy sensor (below) alerts the response centre if you leave your bed or chair and do not return within a set length of time. This sensor can also be set up to switch on lights for you when you get out of bed.

chair or bed occupancy sensor

A medicine dispenser (below) reminds you to take your medicine and gives you the right amount. If you forget, it will alert the response centre which will contact your carer or community nurse.

medicine dispenser

An exit sensor (below) can check if you leave your home at a time of the day or night that is unusual for you.

exit sensor

A heat detector (below) gives extra protection against the risk of fires in rooms where smoke detectors cannot be used, such as the kitchen. The detector triggers the alarm when the temperature reaches between 54C and 62C.

heat detector

The CareAssist is an easy to use, portable device that gives carers who are in the same building as the person they look after a way to get instant alerts from a range of telecare sensors.

CareAssist portable device

This watch (below) encourages you to wear your personal triggers throughout the day. It combines an alarm button with a high quality watch so users are more likely to wear it. The watch is waterproof to IP67 standard (protection from brief submergence in water). It has a light so that the user knows the alarm button has been pressed.


Find out more

Assistive technology is for anyone who needs it. If you are known to Camden’s adult social care team, we will visit your home and have a conversation about what is important for them. If we think assistive technology may be helpful we will refer you to Careline. Careline will then find the best solution to suit the person’s needs.

If you are not known to adult social care, you can contact Careline directly on 020 7974 1491 (select option 4) for more information or to book a free demonstration. 

✉️ Email: 
📞 Phone: 020 7974 1491 (option 4)
✏️ Online enquiry form
📃 Information leaflet


There is a means-tested cost associated with using the equipment and two levels of service – Gold, for full emergency call-out, or Silver for alarm monitoring, which Careline can provide you further details of. There is no charge to receive a demonstration and have the equipment installed.

Careline Telecare Gold service

Gold service

Full emergency call-out
Just £5.72 a week
You give us a set of your house keys. In an emergency we can come to your home and help you immediately. Your keys are kept securely at our control centre and can only be accessed and identified by us.

Careline Telecare silver serviceSilver service

Alarm monitoring
Just £4.72 a week
You give us the names and phone numbers of three relatives, friends or neighbours who have your keys and are willing to help you at any time of day or night. If your alarm is activate we alert your contacts to tell them you need help. If we cannot contact any of then, we call the emergency services for you.

Sheltered housing 

In sheltered accommodation the system works in a different way so that the accommodation scheme manager can deal with alerts in the first instance.

Carers' emergency card

We offer a special service for carers – people who look after a friend or relative and are not paid for doing this. For further information visit Emergency help.

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