Care options

Easy read information

Many of us will require care and support at some point in our lives and most people will pay at least something towards the cost of their care.  In this section you can find out about the following: 


What is care and support?

Care and support is the help some adults need to live as well as possible with illness, disability or frailty. This can include help while you live at home, when you are out and about in the community or in a new place of residence such as a care home.   

To establish what care you need and to help identify what support is required to meet your needs, a care assessment is carried out by Adult Social Care. The assessment also checks your eligibility to receive financial assistance from the Council.  Even if you think you might not be eligible for support, you and the person who supports you are still entitled to have an assessment.    

If you do not feel confident or able to make decisions about your care and support, there is help available. Please visit our section on advocacy and making decisions for further information.   

Having assessed your needs, if you are eligible to receive care and support, Adult Social Care will support you to arrange your care.  Any decisions about your care and support will consider your wellbeing and what is important to you and your family, so you can stay healthy and remain independent for longer.

Some of the services you receive will be free of charge whilst others will have charges. Where there are charges, what you have to pay will depend on your eligibility and financial circumstances. Adult Social Care will complete a financial assessment with you, or your financial representative, to work out how much you should pay.   

To check your eligibility for care and support services click here to complete a self-assessment form online. You can contact the Adult Social Care Access and Response Team to request an assessment of your care and support needs on telephone 020 7974 4000 (option 1).

Was this page helpful?

1 star
Very poor
3 stars
Neither good nor poor
5 stars
Very good