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Direct payments and Personal Assistants

If you currently receive a direct payment and employ your own personal assistant, a downloadable factsheet produced by Camden Council, updated on 16 December, contains useful information about what to do during the coronavirus pandemic.  If you are new to direct payments and would like to find out more about it, visit the What is a direct payment? page.

People who employ their own PA may be especially worried about coronavirus and COVID-19. Support is available from Personalisation Support in Camden (PSIC) who are continuing to deliver their services.

Contact Personalisation Support in Camden (PSIC) for information and advice about using direct payments

Telephone: 020 7383 4901 (option 1)



You can also contact Adult Social Care Access and Response Team and they will respond as quickly as possible to enquiries

Telephone: 020 7974 4000 (option 1)


PAs who are not employed by an agency and PPE

General information is available on the Personal Protective Equipment page.

Camden Council have produced an information sheet about PPE for PAs who are not employed through an agency.

You can contact Adult Social Care to request PPE at Once the referral has been made you will be contacted to confirm your order and discuss requirements. PPE will need to be picked up from the Council Offices or, if that is not possible, delivery can be arranged.

PAs employed via an agency and PPE

If a PA is employed via an agency it is the agency's responsibility for providing the PPE. Your home care agency will be able to order PPE through the PPE portal. However, any concerns remaining unresolved should be raised using this email address

Testing for Covid-19 - if you have symptonsAnyone, including children, with symptoms can get a coronavirus test.  The most common symptoms are a new continuous cough, a high temperature, and loss or change of your sense of smell or taste.  If you have any of these symptoms you would need to be tested within the first 5 days of having symptoms. 

Employers can refer essential workers, including Personal Assistants, for testing if they are self-isolating because they or their household member(s) have coronavirus symptoms.  Details about how employers can refer essential workers is available on the government's Coronavirus: getting tested webpage.

Testing for Covid-19 - if you do not have symptons

From Tuesday 19 January, Camden Council is offering free Lateral Flow Tests for anyone who lives/works in Camden. These tests are aimed at people who do not have symptons of Covid-19 but who may be infectious, so could still pass it onto someone else.

The tests are available if you:

  • cannot work from home and therefore have to leave your house to travel to work
  • cannot access any form of Covid-19 testing from your employer.

Lateral Flow Tests are quick and allow results to be delivered within 45 minutes.  Go to to book a test at one of the four sites.

Further information

Skills for Care provide information and support for people who work in the adult social care sector. 


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