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I am Deaf or Hard of Hearing

Sign Video Interpreting service (BSL)

Deaf or Hard of Hearing people who use British Sign Language (BSL) can contact Camden Council using our SignVideo Web Access, an online sign language interpreting service. The service is available 24 hours a day, seven days a week and will require a webcam.

If this is your first time, you may need to download a live plug-in. Please follow the instructions once you have loaded the SignVideo Web Access page. The live plug-in enables good video quality and ensures security.

For troubleshooting and technical guidance, please contact [email protected] or call 020 8463 1120.


Alternatively, you can contact us through TexMee – this is like texting/SMS.

You can use this service in two ways, via the TexMee website or a mobile app.

To use it on your mobile, you will be required to download the TextMee app from the relative app store for your mobile’s operating system.

The service is available between 9am to 5pm Mondays to Fridays, except bank holidays, and will require a webcam. 

If you need to report an emergency repair for example, please use the this service.

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