Careline Telecare

Careline Telecare

Careline Telecare is a 24/7 emergency response alarm for Camden residents that connects you to our trained staff, round-the-clock, so you are always just a push of a button away from getting help.

Kathy with her Careline pendant     

"Careline gives me the confidence to stay in my own home. It helps me feel safe day and night, and not to feel so isolated." Kathy, 92


Find out more

You can try out the alarm system in your home before you decide to have it installed. Our friendly staff will visit at a time that suits you and answer all of your questions. 

Contact us for more information or to book a demonstration. 

✉️ Email: carelinetelecareadmin@camden.gov.uk 
📞 Phone: 020 7974 1491 (option 4)
✏️ Online enquiry form
📃 Information leaflet


How does it work?

We install a small unit to an existing phone line in your home and give you a pendant button that you wear around your neck or wrist.

When you need help you push the button and you are connected through to one of our friendly team at our control centre. They will speak to you via the unit's loudspeaker and arrange the best help for you. If you cannot speak, your alarm tells us who and where you are so that we can help you. 

The system may be triggered when you press the button, or by a telecare sensor.


Who does it help?

Careline is for anyone who wants to live independently at home.

It is particularly useful for people who are:

  • immobile or unsteady on their feet
  • returning home from hospital
  • living alone with memory problems
  • victims of domestic violence
  • living with long-term conditions such as dementia, epilepsy, heart disease, learning or physical disability and sensory problems. 


It can also be used by carers to help keep the people they care for safe. 


Pricing

It is free to receive a demonstration and have the equipment installed.

Careline Telecare Gold service

Gold service

Full emergency call-out
Just £5.59 a week
You give us a set of your house keys. In an emergency we can come to your home and help you immediately. Your keys are kept securely at our control centre and can only be accessed and identified by us.

Careline Telecare silver serviceSilver service

Alarm monitoring
Just £4.59 a week
You give us the names and phone numbers of three relatives, friends or neighbours who have your keys and are willing to help you at any time of day or night. If your alarm is activate we alert your contacts to tell them you need help. If we cannot contact any of then, we call the emergency services for you.


Sheltered housing 

In sheltered accommodation the system works in a different way so that the accommodation scheme manager can deal with alerts in the first instance.

Carers' emergency card

We offer a special service for carers – people who look after a friend or relative and are not paid for doing this. For further information visit Emergency help.

Additional sensors and equipment

You may also be eligible for a range of additional telecare sensors to meet your particular needs including sensors to help you monitor health conditions and detectors that can sense risks such as smoke, falls, floods and gas.

You must be assessed by adult social care to receive this support. We can tell you more about getting an assessment if you haven't had one already. 

Call 020 7974 4000 (option 1) or email adultsocialcare@camden.gov.uk to request an assessment.